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Maintaining a first-class client service achieves a competitive advantage, strengthens your business, enhances your reputation and increases your prospect of repeat business and future recommendation.
By managing your workload through our software, you will boost your Client Care immediately. Fully compliant with the Solicitors Code of Conduct, Lexcel & the Legal Services Commission's Specialist Quality Mark.
Key information recorded to the file:
- Mandatory cost quote or estimate
- Separate breakdown of solicitors charges, VAT & disbursements
- Automatic Conflict of Interest check
- Money & non-money benefit to the client
- Estimated time to conclusion of the file
- Funding type, private or legal aid
- Unlimited Key Dates
- Unlimited Undertakings
- Storage of Deeds, Wills, Securities & Powers of Attorney
Additional Client Care features:
- Accurate time recording with immediate updating of file costs
- Instant detailed breakdown of charges with each invoice, if required
- Comprehensive conflict of interest database
- Ability to integrate with your own Client Care letters/terms of business
- Timely warnings to review Client Care advice at appropriate intervals
- Various letters updating Client Care advice produced automatically
- Timely reminders to take pro-active steps to advance the matter file
- Immediate access to up-to-date file data
- Comprehensive Experts Database to evaluate past performance & future use
- Instant access to all Work Done on the file, including incoming & outgoing emails
- Flexible user access or restriction to any file where appropriate
- Final letter to the client, with concluding Client Care assessment upon closing the file
- Warnings to clear client ledger balances & discharge undertakings before closing
In an increasingly competitive legal services marketplace, quality of service is ever more essential for gaining that crucial edge.
Our software systems will help you to improve your practice standards, which in turn will offer peace of mind and reassurance to you and your clients.
Click here for your no-obligation quotation or evaluation CD-Rom.
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