JJ Solicitors are a new family practice set up in the latter half of 2007, with partners Jane Martin & Jane Proctor at the helm.

When first enquiring about legal software, JJ Solicitors initially approached another well-known software supplier.  However, as Jane Martin commented "It became apparent that customer care was the last thing on their mind.  They couldn't even keep appointments or maintain contact, so we saw your advert and thought we would see how you would respond. The rest, as they say, is history!"

In the event, JJ Solicitors purchased our files, accounts and reports software suite, plus our divorce and finances bolt-on work types for family practitioners.

It is important to any firm looking to purchase a new software system that the functionality and flexibility of the system meets exact requirements and expectations.  Mrs Martin was eager to tell us "The software is designed to ensure good time-keeping, it stops you making mistakes and is easy to learn. It is an essential part of our office and case system."

Jane Proctor added "I can only think that it is because solicitors have had such an input into the development of the software.  You have ‘tested to destruction’ before letting the users loose."

User-training is of paramount importance to us and a vital part of the overall installation process.  It is essential that the software is fully understood so that it can be used to its full capacity.  We therefore asked Mrs Proctor what she thought of our training program. She remarked "Any system is only going to be as good as the people who provide it, and your after-sales training, help and advice has been outstanding."

Mrs Martin, was equally impressed. She enthused "You delivered on time, your training was delivered to our convenience with great patience and understanding of our needs. You showed a genuine interest in our business and came in at our pace. You explained things fully but in a language we could understand."

We were interested to know how SC@MS compared with other software systems.  Mrs Proctor told us "The product is extremely user friendly, and its Word compatibility is fantastic. I have worked with several different software systems over the last 5 or so years, and SC@MS is by far and away the best".

We pride ourselves in delivering a first-class after-sales support service to all of our clients and we were very flattered by Mrs Martin’s comment. "Your aftercare service has been brilliant. You were prepared to receive any number of phone calls and every question was treated with respect, courtesy and fully answered. Most of all, your service was prompt, we were never kept waiting. We were never made to feel stupid!" 

Mrs Proctor was keen to explain why she thinks SC@MS is the ideal package for her firm. "Overall you have provided us with an excellent product, and provided excellent service as well. I am grateful to all the team at SC@MS, and would have absolutely no hesitation in recommending you to anyone else.”

Need we say any more!

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